Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Welcome to the Etihana FAQ page. We’re here to make your shopping experience simple and stress-free. If you need any additional help, feel free to get in touch with us.
1. How long will it take to receive my order?
Orders placed before 5:00 pm AEST (Monday–Friday) are processed the same day; orders placed after this time are processed the next business day. Processing takes 1–2 business days, excluding weekends and public holidays. Once shipped, delivery within Australia typically takes 6–8 business days, with metro areas usually faster than regional or remote locations. Overall, you can expect your order to arrive within 7–10 business days from the time you place it.
For full details, please refer to our Shipping Policy.
2. Do you offer free shipping?
Yes. We offer free shipping on all orders within Australia.
For full details, please refer to our Shipping Policy.
3. Where is Etihana based?
Etihana is an online store operating from Australia.
4. What if I receive a defective item?
If your item arrives damaged or faulty, please contact us as soon as possible. We’ll arrange a replacement or resolution in line with our Returns Policy.
5. Can I cancel my order after placing it?
Yes, orders can be cancelled within 24 hours of purchase. Please contact us as soon as possible if you need to cancel.
6. What is your return policy?
We offer a straightforward 30-day returns process.
Full details can be found in our Returns Policy.
7. When will I receive my refund?
Once your return reaches our office, please allow 2–3 business days for inspection (excluding weekends and public holidays). If approved, your refund will be issued to your original payment method and may take up to 7 business days to appear, depending on your bank or payment provider. In total, refunds are typically received within 9–10 business days from when your return arrives at our office.
Full details can be found in our Returns Policy.
8. Do you offer any product warranties?
Yes, all purchases are covered by a 30-day warranty. Please refer to our Returns Policy for full details.
9. How can I contact customer support?
You can reach us anytime via email at support@etihana.com or through our Contact page.
10. Do you ship internationally?
We do not ship internationally. Only locally within Australia.
11. Do you have a physical store?
No, Etihana operates exclusively online. This allows us to offer carefully curated products at competitive prices.
12. Do you accept bulk or wholesale orders?
Yes, we do. Please contact us directly for bulk or wholesale enquiries.
13. How can I track my order?
You can track your order directly through our website at our Tracking Your Order page.
Once your order has shipped, you’ll receive a tracking link via email so you can follow its progress.
Contact Information
Business Name: Etihana
Business Address: 5 Star Ave, Mermaid Beach QLD 4218
Email: support@etihana.com
Phone: +61460717995
ABN: 23 532 863 580
Please note that customer support hours are Monday – Friday, 9:00 AM – 5:00 PM (AEST).
We aim to respond to all enquiries within 1–2 business days.